By Paula S. Topolosky
First released in 2000. Routledge is an imprint of Taylor & Francis, an informa corporation.
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Extra resources for Linking Employee Satisfaction to Business Results
35). A lack of commitment, or a lack of loyalty, might be costly to organizations. S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. Disloyalty at current rates stunts corporate performance by 25-50%" (p. 1). Tett and Meyer (1993) cited Review a/the Literature 21 studies by Bluedorn (1979), Clegg (1983), and Douherty, Bluedorn, and Keon (1985) and concluded that commitment and satisfaction are positively related to each other (p.
18). Caudron (1994) wrote that "yesterday, the company with access to the most capital or the latest technology had the best competitive advantage. Today, companies that offer products with the highest quality are the ones with a leg up on the competition. But the only things that will uphold a company's competitive advantage tomorrow is the caliber of people in the organization" (p. 54). "Human assets" is a term used to represent the combination of knowledge, skills, and reasoning abilities (KSAs) possessed by a work force.
16). Milligan (1996) observed that "employees want professional development and training .... They want to know that companies will help them become marketable" (The Conference Board, 1996, p. 10). In the report Work in the 21 sf Century, Daniel Yankelovich and John Innerwahr wrote that 17 percent of workers today work for self-development (as cited in Ludeman, 1989, p. 47). More than half (57%) of 1,344 business people surveyed from eight countries, said that they would ad- Review of the Literature 19 vance further in their field if they had more education (Priority Management Systems, 1990, p.