By S. Davis
The sequel to 2 in-depth reports of the administration of good banks written within the Nineteen Eighties, this new quantity addresses the main concerns that preoccupy the management of latest such a lot favorite banking associations. After reviewing the teachings discovered from the former reviews, the writer examines most sensible perform in addressing concerns equivalent to tradition, management, hazard administration, dealing with measurement and complexity, and maintaining profit development. The e-book concludes with the perspectives expressed by way of the interview pattern at the destiny evolution of the banking zone, following via the author's personal forecasts in keeping with 20 years of analysis of the realm of economic companies.
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Additional resources for Excellence in Banking - Revisited!
Others will try to copy us, but we’re so far down the playing field that we don’t need to look back. The financial sector is consolidating and we’re a consolidator. The corporate and investment banking model is working; the clients like it. There are no peers for Citi! The challenges are all inside the group. We sit in meetings and see the potential of what we’ve built. Our problem is to get Shaping the Business Model 23 out of our own way. ’ His enthusiasm is echoed in London by Sir Win Bischoff, Chairman of Citigroup Europe and a member of Citigroup’s Management Committee: ‘On the consumer side, with all credit to John Reed and Walter Wriston, we’re the largest global retail bank, much bigger in earnings terms than the Global Corporate and Investment Bank [GCIB].
After him, Clem Buenger in 1979–89 turned the place upside down. ’ Executing the client-focused, marketing-oriented culture of Wells Fargo is a central challenge to Dick Kovacevich’s team. The retail head, John Stumpf, talks about the client relationship function: ‘You need a great leader in the workplace that recognizes and advocates diversity and is willing to invest in team members. ” You have to treat the customer like a friend – help them navigate through a big bank like Wells. If someone calls up and asks for euros for a trip, it’s not 46 Excellence in Banking – Revisited!
This is not far from the phrase ‘strategic positioning’ which was the topic of a chapter in our 1988 book, but with an important difference. ’ The corporate bankers were understandably worried about disintermediation from the capital markets and the perceived need to have an investment banking strategy, while retail bankers were concerned about competition from the asset management and life insurance businesses. In the intervening years, these questions of positioning have been largely resolved – with varying degrees of success – so that today the overriding challenge is to refine and execute the strategy (or, as is now the phrase, the business model).