By Lee J. Colan
Worker engagement is the cornerstone of attaining a sustainable aggressive virtue. In attractive the Hearts and Minds of all of your staff, management professional Lee J. Colan gives you the “how to” for uplifting your workforce so that they carry remarkable price on your clients. confirmed at Fortune 500 businesses around the globe, Colan's uncomplicated yet strong formulation is that this: meet your staff' easy highbrow and emotional wishes, and they're going to practice at height skill. Their minds and hearts should be totally engaged, they are going to be lively and innovative-and they are going to preserve your shoppers chuffed and dependable. to do that, he equips you with the sensible instruments to have interaction staff in any respect degrees, and ignite the hearth of “Passionate Performance.” With transparent, concise techniques, Colan unearths how one can view staff as humans, not only staff, for you to satisfy their six uncomplicated wishes: highbrow (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He promises concrete motion steps to: establish how you can put off boundaries to success outline obstacles in which staff have the autonomy to do their jobs Create a compelling goal in your workforce concentration assets and time to top aid your objective solution the basic 4 questions that staff are continuously asking, even if you listen them or now not Create workforce rituals that support construct intimacy jam-packed with confirmed suggestions for assembly your people's wishes in addition to instructive examples from stellar businesses together with Nordstrom, Southwest airways, Toyota, and normal electrical, enticing the Hearts and Minds of your entire staff is your box consultant for conquering your competition…one worker at a time.
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Extra resources for Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results
But Kelleher knew, like many polls show, that most employees tend to be less engaged the longer they’re with the company. So to combat the inevitable loss of interest and loss of focus, this innovative CEO maintained the fun of orientation throughout the years as his company grew. With a consistent environment that emphasized passenger safety, personal development, and fun too, Kelleher’s 19 20 ENGAGING THE HEARTS AND MINDS OF ALL YOUR EMPLOYEES vision was carried beyond the walls of the corporation’s headquarters, into every airport Southwest serves and every ﬂight that takes off from a Southwest ramp.
If Passionate Performance ignites the light for your team to follow, disengaged team members can create a slippery slope toward the dark side. Think of the last time you had to deal with restaurant servers who made it crystal clear that they had more important things to do than serve you. How did you get this impression? Possibly because it took forever for them to come to take your order—and even longer for them to bring your food. In the meantime, you were in need of a drink reﬁll and, after looking around for a moment, discovered that your server had vanished into thin air.